FAQ’s

You may find some of this information useful, we would be happy to meet personally or over the phone to discuss any questions you have.

Q. How do I book a place for my child?

A. You can contact our Nursery in person, by phone or email. We will arrange a tour for you and answer any questions you may have.

 

Q. Can my child visit before starting Nursery?

A. We will invite your child to at least 2 settling in sessions to meet all the children and their Keyperson who will form a special relationship with them. We will work in partnership with you to get to know your child as quickly and thoroughly as possible

 

Q. Are all staff DBS checked?

A. Yes all staff have a full enhanced DBS check when they first start. This is updated regularly.

 

Q. What is the Staff to Child Ratios?

A. The Early Years foundation Stage and Ofsted Guideline ratios are:-

0-2 years | 1 adult per 3 children

2-3 years | 1 adult per 4 children

3-5 years | 1 adult per 8 children

Our Ratios are always better than required, to give children lots of personal attention.

 

Q. Will my child have the same staff members each day?

A. We have the same staff in each room including your Child’s Key Person and a Team Leader who plans the operation of all activities. You will be introduced and have communication with all Carers in the room, in person and daily through the Parent Zone App.

 

Q. How will my child sleep and rest at Nursery?

A. We have snooze pods, cots and sleep mats. All children have their own clean bedding.

 

Q. How do I pay my fees?

A. Fees are paid by direct debit or bank transfer

 

Q. Do you offer Funded Places?

A. Yes there are free places for 2-3 year olds and 4 year olds

 

Q. Do you offer discounts?

A. Sibling discounts are available.

 

If you require any information please ask at the nursery by phone, in person or email and we would be happy to help.